Saint Petersburg, September 05, 2017
1. DEFINITION OF TERMS
1.1.1. "Administration of the site of the Internet store (hereinafter referred to as Site Administration)" - authorized employees on site management, acting on behalf of PI Tsvetkov AA, who organize and (or) perform personal data processing, and determine the purposes of processing personal data, composition personal data to be processed, actions (operations) performed with personal data.
1.1.2. "Personal data" means any information related to a person directly or indirectly determined or determined by an individual (a subject of personal data).
1.1.3. "Personal data processing" means any action (operation) or set of actions (operations) performed using automation tools or without using such means with personal data, including collection, recording, systematization, accumulation, storage, updating (updating, modification), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.
1.1.4. "Confidentiality of personal data" - a mandatory requirement for the Operator or other person who has access to a personal data to prevent their dissemination without the consent of the subject of personal data or other legal grounds.
1.1.5. "User of the website of the Internet store (hereinafter referred to as the User)" is a person who has access to the Site through the Internet and using the Internet store site.
1.1.6. "Cookies" is a small piece of data sent by a web server and stored on a user's computer that the web client or web browser sends to the web server each time in an HTTP request when they try to open the page of the corresponding site.
1.1.7. "IP-address" is a unique network address of a node in a computer network built using the IP protocol.
2. GENERAL PROVISIONS
2.4. The site administration does not verify the authenticity of the personal data provided by the User to the website of the Internet store.
3.2.1. surname, first name, patronymic of the User;
3.2.2. contact phone of the User;
3.2.3. e-mail address;
3.2.4. the delivery address of the Goods;
3.2.5. place of residence of the User.
3.3. The online store protects data that is automatically transmitted during the viewing of ad units and when visiting pages on which the statistical script of the system ("pixel") is installed:
- IP address;
- information from cookies;
- information about the browser (or other program that provides access to the display of advertising);
- access time;
- the address of the page on which the ad unit is located;
- referrer (address of the previous page).
3.3.1. Disabling cookies may result in the inability to access parts of the online store that require authorization.
3.3.2. The online store collects statistics about the IP-addresses of its visitors. This information is used to identify and solve technical problems, to control the legality of financial payments.
4. OBJECTIVES OF THE USER'S PERSONAL INFORMATION COLLECTION
4.1. The personal data of the User The administration of the site of the online store can use for the following purposes:
4.1.1. Identification of a User registered on the Internet store website for placing an order and (or) entering into a Goods Purchase Agreement by remote way with tsvetkova-flowers.com.
4.1.2. Providing the User with access to the personalized resources of the Site of the online store.
4.1.3. Establishment of feedback with the User, including sending notifications, inquiries regarding the use of the Site of the online store, rendering services, processing requests and applications from the User.
4.1.4. Definitions of the location of the User for security, prevention of fraud.
4.1.5. Confirmation of the authenticity and completeness of the personal data provided by the User.
4.1.6. Create an account for making purchases, if the User has agreed to create an account.
4.1.7. Notifications of the User of the Site of the online store on the status of the Order.
4.1.8. Processing and receipt of payments, confirmation of tax or tax benefits, disputing payment, determining the right to receive a credit line by the User.
4.1.9. Providing the Customer with effective client and technical support in the event of problems related to the use of the Web site of the online store.
4.1.10. Providing the User with his consent, product updates, special offers, information on prices, newsletters and other information on behalf of the Internet store or on behalf of the partners of the Internet store.
4.1.11. Implementation of advertising activities with the consent of the User.
4.1.12. Granting access to the User to the websites or services of the partners of the Internet store in order to obtain products, updates and services.
5. WAYS AND TERMS OF PERSONAL INFORMATION PROCESSING
5.1. The processing of the User's personal data is carried out without any time limit, in any legal way, including in personal data information systems using automation tools or without using such means.
5.2. The User agrees that the Site Administration has the right to transfer personal data to third parties, in particular courier services, postal organizations, telecommunication operators, solely for the purpose of fulfilling the User's order issued on the Site of the tsvetkova-flowers.com online store, including delivery of the Goods.
5.3. The personal data of the User can be transferred to the authorized bodies of the government of the Russian Federation only on the grounds and in the order established by the legislation of the Russian Federation.
5.4. In case of loss or disclosure of personal data, the Administration of the site informs the User about the loss or disclosure of personal data.
5.5. The site administration takes necessary organizational and technical measures to protect the User's personal information from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from other illegal actions of third parties.
5.6. Administration of the site together with the User takes all necessary measures to prevent losses or other negative consequences caused by loss or disclosure of the User's personal data.
6. OBLIGATIONS OF THE PARTIES
6.1. The User is obliged:
6.1.1. Provide information about the personal data necessary to use the Site online store.
6.1.2. Update, supplement the provided information about personal data in case of changing this information.
6.2. The site administration is obliged to:
6.2.3. Take precautions to protect the confidentiality of the User's personal data in accordance with the procedure normally used to protect such information in the existing business.
6.2.4. To block personal data related to the relevant User from the moment of request or request of the User or his legal representative or authorized body for protection of the rights of subjects of personal data for the verification period, in case of revealing unreliable personal data or illegal actions.
7. RESPONSIBILITY OF THE PARTIES
7.2. In case of loss or disclosure of Confidential Information, the Site Administration is not responsible if this confidential information:
7.2.1. Became public property before its loss or disclosure.
7.2.2. It was received from a third party until it was received by the Site Administration.
7.2.3. It was disclosed with the consent of the User.
8. SETTLEMENT OF DISPUTES
8.1. Before applying to the court with a claim for disputes arising from the relationship between the User of the site of the Internet store and the Site Administration, it is mandatory to file a claim (a written proposal for voluntary settlement of the dispute).
8.2. The recipient of the claim within 30 calendar days from the date of receipt of the claim, shall notify the applicant in writing of the claim about the results of the examination of the claim.
8.3. If the agreement is not reached, the dispute will be referred to the judicial authority in accordance with the current legislation of the Russian Federation.
9. ADDITIONAL CONDITIONS
Updated September 05, 2017